Store Policies
CraftFancy wants you to be happy with your new purchase. Open Stock (non-packaged) merchandise is not eligible for returns or exchanges. This includes but is not limited to any product that is not in a package such as papers, pens, idea books, magazines, bulk ribbon, bulk items, etc. All sales or clearance products are non-refundable/non-exchangeable. Packaged merchandise that is undamaged and unused can be returned or exchanged within 14 days for store credit, provided that the original sales receipt is returned with the merchandise. We are sorry but we cannot accept returns after or exchanges after 14 days. Shipping charges are not refundable. Custom and special orders and discounted items are non-refundable. Deposits on custom and special orders are non-refundable. Special guest instructors classes are non-refundable.
I signed up for a class and/or crop and now I can't make it, can I get a refund?
You can get a store credit if it is 48 hours or more before the scheduled class/crop time. If it is less than 48 hours, then there will be no refund and you'll be getting a class kit. If you do need to cancel, please call as soon as possible so that we may accommodate anyone on our waiting list.
Can my girlfriend and I come to your store and scrap during the day? Is there a charge to use your space?
Sure you can! There is no charge for the space but you can only use it during non-class/organized crop hours. We also have planned crop parties on Friday, Saturday and/or Sunday nights for a small fee, You can use our classroom space with 11 other crafters and get a lunch/dinner. Check our schedule for the dates of those.
Do I need to bring anything to class with me?
Yes. For all classes, you will need a basic class toolkit which consists of a paper trimmer, scissors, black marker, pencil, brown and black ink pads, bone folder, dry and wet adhesives, along with non stick craft mat. Some classes require extra tools or supplies, so be sure to check your class descriptions carefully so that you are prepared for class.
Is there a minimum attendance for your classes and crops?
We do not have minimum on classes. For crops, because we need to order food, we check our attendance 24-48 hours before and if there are less than 4 people signed up to attend, we cancel. The late hours, staff and food is really only possible with 4 or more people, so again, bring a friend or two. This is really the absolute last thing we want to do.
Do you ever cancel your classes and crops?
Unfortunately sometimes we do. If we do not have a high enough attendance, an instructor is sick or a snow storm, we may need to cancel a class or crop. This is as upsetting to us as it is you, so we try to avoid it at all costs
There is a class I want to take but it is full, is there a waiting list?
Yes, we take names for a waiting list for each class should it fill up. If anyone cancels, we then try to accommodate the people on the list in the order they signed up.
Can I bring my child to class/crop with me?
Sure, if she's 16 years or older and you are accompanying her. Anyone under the age of 16 is required to have an adult present during classes and crops. We only allow children under the age of 16 in the classroom during kids' classes. For safety reasons and the comfort of all our fellow crafters, we find that this policy works best for everyone.